Find answers to frequently asked questions about ordering
You can monitor the progress of your order by visiting our order tracking page HERE. Once your order has been shipped, you will receive tracking information via the contact details provided during checkout (email or phone). Orders that are labeled as
Our team works hard to package and get your orders out quickly, to get your items to you as soon as possible. Despite our best efforts to fulfill your requests, we cannot make changes to the order once it has been placed. Personalized orders are fina
We are unable to offer pre-orders for items that are currently out of stock. We appreciate your understanding and patience, and we encourage you to check back on our website regularly for updates on availability. Thank you for your continued support!
Orders including name, logo, or name and logo embroidery may take up to 3 additional weeks from the order date to complete. This timeframe is in addition to standard processing times. Processing times may be increased during holidays, promotions, pro
VESSEL accepts the following forms of payment: VISA, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay.
We understand that sometimes you may forget to apply your discount code at checkout. If this occurs, please contact us with your welcome code at [email protected] as soon as possible with the discount code, and we'll be happy to help.